You’ve been valiantly foraging through the social media wilderness, publishing blog posts and Tweeting your heart out. Wouldn’t it be nice to see the fruits of your labor? Here are a few tools I use to track blog success. I started using these methods for our Corporate Social Media efforts but they work for personal blogs and Tweets, as well. Don’t forget: the key social media metrics are sentiment and level of engagement (e.g., number of blog post comments, trackbacks.) Or are you simply wondering “why do I need a Web site, a blog, and a Twitter account?”
Tracking “Micro-Metrics” for Blogs
1. Feedburner allows me to see how many subscribers I have, enable blog subscription via email, and add the “share this” feature for each post. They provide a snippet of code for me to insert into the blog template, and instructions for Moveable Type and WordPress.
2. Google Analytics offers a myriad of data, but I usually focus on the following data points:
- Percentage of readers arriving through search. If it’s below 30% we need to better optimize the blogs for search: I remind bloggers to focus on the keywords in the post title and body, leverage the “categories.”
- Keywords bringing people to the blogs. This data usually provides a nice ego boost for our bloggers, since the primary keywords bringing traffic to each blog are usually the bloggers’ names. Ideally the top keywords would be industry / product terms. Or simply “VeriSign.”
- Time spent reading posts. Less than a minute means the user found little value in the content. I like to see readers spending at least 2 minutes on each post. One blogger had readers spending about 6 minutes on each post, which I shared with all of our bloggers. Another blogger (jealously?) pointed out “his posts are really long.”
- Referring sites. Is there some site helping you out that you did not know about? Where are users coming from? This will help you tailor your content to appeal to those folks.
- Bounce Rate and Exit rate. A high bounce rate means the content on the page the user landed on was not interesting to them. They came, they saw, they left your domain. Conversely, the exit rate is the measure of how many people left a page, and then went elsewhere on your site – that particular page was not too exciting, but they were interested enough to look further. You should worry about a consistently high bounce rate and consider how to make that landing page a little juicer. This is why it helps to know what keywords people are searching on, and what the referring sites are. There is a nice explanation of these terms on SEOlogs.com.
Coming soon… “Capturing Sales Leads and Tracking Conversations on Twitter”